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Product Support Representative (Outside Parts Sales)

Company: Inland Kenworth Us INC
Location: Fontana
Posted on: May 25, 2023

Job Description:


Inland Kenworth is an industry leader in the heavy-duty truck & sales, service and parts marketplace. As a rapidly growing company with over 1400 employees across 35 branches in North America, Inland offers exciting employment opportunities that can help you drive your future!

This position is located at our sales and service dealership in Fontana, CA.


The Product Support Representative (Outside Parts Salesperson - Truck Parts Sales) is a sales leader in heavy truck parts sales and will be responsible for developing, maintaining and enhancing maximum parts department profitability and sales volumes of assigned accounts within a designated territory. In this outside sales position you will call on customers, introduce products and promotions and provide superior customer service to all accounts in your territory.

This position requires knowledge of heavy truck parts, commercial truck shop operations and/or experience in a truck dealership as parts technician/parts counterperson.


  • Develop and achieves maximum sales volumes consistent with sales projections for assigned accounts
  • Provide value added services with consistent customer visits
  • Conduct new (cold) sales calls on a weekly basis
  • Monitor operations of assigned accounts, offers advice and assistance when required in areas such as inventory control, available services, new products and/or product enhancements
  • Conduct sales calls with assigned accounts to introduce new products and promotions
  • Provide superior customer service to all accounts
  • Plan territory coverage and manages time consistent with expectations of management
  • Complete customer call report with weekly summary of results
  • Control personal expenses within the approved budget and submits weekly expense reports
  • Investigate and refers customer issues to the appropriate Department Manager and/or General Manager
  • Assist counter personnel with orders, deliveries and customer inquiries WHAT WE LOOK FOR
    • High school diploma or general education degree (GED)
    • Qualification as a truck Parts Journeyperson preferred
    • Three years related experience and/or training; or equivalent combination of education and experience.
      • Knowledge of heavy truck parts and accessories, commercial truck shop operations and/or experience in a truck dealership as parts technician/parts counterperson required.
        • Excellent sales skills, preferably in a related field
        • Proficient in Microsoft Word and Excel.
        • Strong organizational skills
        • Must have valid Driver's License
        • Strong business ethics with a professional approach at all times SALARY

          The salary range for Product Support Representatives (Base + Commission) is $60,000/year to $120,000/year, based on experience.


          Our employees receive a generous benefits package including:
          • Medical
          • Dental
          • Vision
          • Prescription benefits
          • 401k with employer matching program
          • Flexible Savings Account
          • Health Savings Account (available with some medical programs)
          • Long Term and Short Term Disability
          • Life Insurance and Accidental Death and Dismemberment Insurance
          • Paid Time Off
          • On-going training opportunities

            If you are looking for an opportunity to become a part of a dynamic team of professionals, we invite you to apply today!

            keywords: parts sales, truck parts sales, outside parts sales, parts journeyperson, HD truck parts, parts and accessories, aftermarket, parts warranty


Keywords: Inland Kenworth Us INC, Fontana , Product Support Representative (Outside Parts Sales), Sales , Fontana, California

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