Customer Service Representative

Company: Foot Locker
Location: Fontana
Posted on: March 17, 2023

Job Description:

OverviewYou get it. It is all about the in-store Customer experience. It's just as easy for you to connect with kids as it is with parents, and you enjoy sharing your enthusiasm for kids' athletic sneakers and apparel. You adapt to different kinds of Customers, and resolve issues with a smile. You also like to teach others to do the same. Leading the team, you will be expected to drive sales to maximize profits following division standards. Your performance will be measured by your ability to achieve personal and productivity goals. You will assume leadership and managerial responsibilities when the Store Manager and Assistant Manager are absent.Responsibilities* Inspire, and motivate your team to drive sales that deliver exceptional customer service* Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service* Delivering sales, customer experience, merchandising, visual, and operational expectations* Maintaining personal and productivity goals* Uphold the quality and productivity of every aspect of your store* Act as a partner between customers, sales associates, Assistant Manager and the Store Manager* Ability to learn and share expertise of products and trends to fit customer's needs* Maintains an awareness of all product knowledge, and current or upcoming product / trends* Contributes to a positive and inclusive work environment Qualifications* At least 1 year of retail experience* Confident and comfortable engaging customers to deliver an elevated experience* Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products* Initiates completion of tasks or activities without necessary supervision* Flexible availability - including nights, weekends, and holidaysBenefits* 30-50% Employee Discount* Paid Time Off* Life, Medical and Dental Coverage* Development and Advancement Opportunities

Keywords: Foot Locker, Fontana , Customer Service Representative, Sales , Fontana, California