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Customer Service Representative 3PL

Company: States Logistics Services, Inc.
Location: Fontana
Posted on: November 24, 2022

Job Description:

_*We're growing and we're looking for detail-orientated representatives to provide awesome customer service to our customers!*_

*Shift: *Monday thru Friday */* 8:00am - 4:30pm.

_Some overtime may be required based on volume_.

*Compensation: * Starting at $20.00 an hour.

0 months - 1 year of 3PL CSR experience *$ 20.00 - 21.00*

1 year+ of 3 PL CSR experience *$21.00+*

*Here Are Just Some Things A Customer Service Rep Will Do: *

* Receive and process outbound orders by EDI, phone, fax or email in either our in-house WMS system or SAP.
* Prepare routing information, schedule appointments with carriers, and shipping documents.
* Prepare any follow-up to ensure delivery can be made by the specified dates required. Initiate tracers with carriers.
* Adjust or cancel orders and process inbound returns as requested.
* Access customer's online shipping or receiving programs and update records for individual accounts.
* Send daily, weekly or monthly reports to the customer as requested.
* Invoice processing

*Here is what we're looking for: *

* 6 months+ in a high-volume customer service role. 3PL required.
* Working knowledge of Microsoft Word, Outlook, and Excel.
* Ability to organize and prioritize work and meet deadlines. Multi-tasking!!
* Excellent customer service skills (friendly, courteous, helpful).

*Here is why you should work for us: *

* We're growing in this region and we prefer to promote from within allowing our associates to grow with us
* We have vacation time, personal time, sick time, holiday premiums for worked holidays, holiday pay
* We are one of the few employers that have Employee Stock Ownership (our employees own just under half of the company)
* We offer medical, dental, vision, accident, and life insurance at a low cost
* Casual work environment: you can wear jeans every day!

*A little about who we are: *
States Logistics Services, Inc. is a third-party logistics company (3PL) specializing in all aspects of supply chain management. Started in 1958, as a warehousing and trucking company with two customers, we have since grown to a fully integrated provider of third-party logistics services with an extensive client base. States Logistics currently has a combination of 13 public and contract warehouses in Southern California and Arizona servicing a wide range of industries. Our focus on service and operational execution has enabled us to be rated the "Best of the Best" within our customers' distribution networks. As an ESOP (Employee Stock Ownership Plan) organization our employees are the shared owners of the company and are dedicated to delivering exceptional levels of service to our customers.

We are an equal opportunity employer.

Job Type: Full-time

Pay: From $20.00 per hour

* 401(k)
* Dental insurance
* Employee assistance program
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Referral program
* Retirement plan
* Vision insurance
* 8 hour shift
* Day shift
* Monday to Friday
* Overtime

Application Question(s):
* May we contact you via text message?

Work Location: One location%58047475%

Keywords: States Logistics Services, Inc., Fontana , Customer Service Representative 3PL, Sales , Fontana, California

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