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Customer Service Representative

Company: DSM&T Co. Inc.
Location: Fontana
Posted on: May 11, 2022

Job Description:

Job Title:Customer Service RepresentativeReports to:Customer Service SupervisorDepartment/Group:Customer Service Position Type:Full-Time Location:Fontana, CA Date Posted::05.06.2022Level/Salary Range:$18 Hr. and DOE Posting Expires:06.06.2022HR Contact:Adriana Leon Target Start Subject Line: Customer Service Position 05.2022Mail:Human Resources DSM&T 10609 Business Drive, Fontana, CA 92337 Company DSM&T Co., Inc ... The Electrical Interconnect Contract Manufacturing Specialist.From Power Connectors to Wiring Harnesses, Electrical Interconnect is our specialty. Since 1982 DSM&T has provided OEM's in various industries the right products and solutions they need to stay ahead of the competition. Our headquarters and main manufacturing plant are located in Fontana, CA. Summary/ObjectiveThe Customer Service Representative serves as a direct liaison between customers, sales and all company departments ensuring timely and accurate processing of orders and resolution to inquiries or concerns. This person should be a team player, be adaptable, and possess superior communication and problem-solving skills. The target is to ensure excellent customer service standards, respond efficiently to customer inquiries, support internal departments and maintain high customer satisfaction. Essential FunctionsRespond and address customer inquiries via telephone and email in a prompt, professional and courteous manner. Promptly investigate any inquiries or concerns (scheduling, delivery, invoicing, etc.) that cannot be immediately resolved. Ensure effective resolution and interface with other departments to resolve discrepancies. Establish relationships and engage with customers. Continuous learning of our products and processes so that you can answer customer inquiries. Keep records of customer interactions, transactions, comments and issues.Communicate and coordinate with other internal departments. Process reports, internal forms and procedures as needed.Perform any other departmental duties as indicated by supervisor.Minimum Qualifications: Minimum of 1-year customer service experienceCustomer service experience in the manufacturing field a plusProficiency in Microsoft Office Experience with ERP software a plusAbility to quickly learn and achieve proficiency in new software applications Highly organized with proven ability to multitask; able to prioritize workload under pressure and meet deadlines Excellent verbal and written communication skills Exceptional problem-solving skills and strong attention to detail is required Bilingual English/Spanish a plus Physical Demands: Employee is regularly required to stand, walk, sit, use hands, reach, talk, hear.Vision requires close focus distance vision peripheral vision color vision depth perception and focus adjustment.Ability to work in an office setting environment as well as a manufacturing floor environment Benefits: Medical, Dental, Vision Insurance - eligible after introductory period Company paid Life and AD&D Insurance - eligible after introductory periodEmployee Resource Advisor assistance Paid Vacation, Holiday and Sick days - eligible after introductory period 10609 BUSINESS DR, FONTANA, CA 92337 (800) 525-0251 WWW.DSMT.COM

Keywords: DSM&T Co. Inc., Fontana , Customer Service Representative, Sales , Fontana, California

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