USA - Supervisor, Operations
Company: DSV Air & Sea Inc.
Posted on: July 5, 2019
Job Posting Title: Operations Supervisor
The Operations Supervisor is responsible for supervising, labor
management, and planning of inbound, outbound, Product slotting and
customer communication activities on a daily basis, including labor
scheduling, space utilization, equipment and manpower. People
management responsibilities include hiring and training, planning
and assigning daily work, conducting performance appraisals,
addressing performance issues and resolving problems. Under the
direction of the Operations Manager or Distribution Center Manager,
the Supervisor is responsible for supervising the receiving,
warehousing and shipping of product in a manner consistent with
company service and cost objectives.
As part of the DSV team, Associates are expected to meet company
objectives in the areas of performance, safety, and quality.
Associates are expected to comply with all corporate and
ESSENTIAL DUTIES AND RESPONSIBILITIES
Conducts staff meetings to review daily/weekly work activities,
plan and assure continuous improvement.
Effectively keeps senior management and client representatives
informed of critical issues that affect the operations
Ensures the development of systems and procedures for managing
operations, equipment, and products in a safe and profitable manner
in accordance with company policies, guidelines, and procedures.
Manages operations to meet prescribes productivity and service
goals. Complies with terms outlined in sites operating agreement
with the client.
Implements and reports on-going cost savings measures. Provides
ideas and suggestions for more efficient operations.
Meets all client specified KPI s, and complies with Quality system
Manages the operations to achieve prescribed objectives. Applies
sound communication and motivational techniques, create programs to
fairly and equitably supervise, counsel, and (where needed)
discipline team members. Provides direction and support to the
Human Resources. Assists in creating programs for hiring, training,
and professional development. Participates in performance
evaluation system for recommending promotions, wage increases, and
other HR activities.
Has overall training and evaluation responsibilities of warehouse
Plans the daily work schedule by reviewing existing work orders,
arrival notices, and instructions from customers. Assesses
priorities based on time sensitivity and available resources.
Assigns duties to appropriate warehouse staff.
Reviews pending jobs or trends, plan for reorganization of
warehouse space, and needed changes in levels of supplies,
equipment, or staffing needs.
Trains new staff in assigned duties, or delegate training
responsibility to experienced team member. Assesses progress of
trainees, and add additional duties as appropriate.
Keeps informed of quantity and quality of jobs being performed
throughout the day, providing guidance and advice as necessary.
Assigns supervisory duties to experienced team members acting as
leads for lower level warehouse staff. Keeps abreast of progress or
Keeps Manager advised of progress or problems requiring attention
on a daily basis. Holds regular meetings with warehouse staff to
assess group s overall status. Discusses ideas for improvement.
Keeps staff informed of new developments.
Assists in the physical operations as needed.
Delivers results by leveraging the skills of the right people at
the right time
Maintains high degree of motivation in team members to retain focus
of providing highest levels of customer satisfaction
Provides ongoing growth and development opportunities for team
Provides input and conduct annual performance reviews for team
Supports adherence to Standard Operating Procedures (SOPs).
Supports and trains team members with adherence to SOPs (corporate
Management Information Systems
Ensures all team members are properly trained and efficient in the
required information systems (including WMS systems) to meet
company and client objectives and facilitate the efficient
operation of the facility. Ensures that necessary computer software
and hardware are purchased in accordance with Corporate IT policies
and guidelines. Remains knowledgeable regarding changes in hardware
and software technology. Develops proficiency in client
Manages high level customer service standards for all functions.
Assures that client accounts receive the required level of
operational and administrative support. Maintains appropriate
contact with all functions and respond to requests when required.
Attends meetings with key customers to discuss any customer issues.
Coordinates management of supplier/customer visits to the site.
Promotes a positive relationship with clients by providing
excellent customer service.
Marketing & Sales
Participates and assists Director and other company resources in
planning new account strategies, prospecting for new opportunities,
generating positive word of mouth, and participate in the
development of quoting rates.
Supports the development of an annual operating budget. Develops
and manages a system of controls to ensure that service levels and
operational performance goals are met within prescribed cost,
revenue, and profit parameters. Assists and supports to ensure that
the budgeting and pricing activities are in compliance with
Equipment & Facilities
Manages existing programs for maintaining company standards of
sanitation, maintenance, security, housekeeping, safety and,
equipment including material handling equipment (MHE). Ensures team
members are properly trained on any MHE.
Keeps informed of relevant new technology and make recommendations
Achieves company goals in terms of injury frequency ratings (IFR)
and other safety metrics by establishing a proactive and
participative safety culture within the operations. Audits
warehouse daily for compliance with safety, security, and quality
principles and rules. Maintains a clean, neat and orderly work
area. Ensures all federal, provincial or other statutory
requirements are adhered to within the parameters of Health and
Willing to work evenings and weekends as needed.
DSV is an equal employment opportunity employer. Candidates are
considered for employment without regard to race, creed, color,
national origin, age, sex, religion, ancestry, veteran status,
marital status, gender identify, sexual orientation, national
origin, liability for military service, or any other characteristic
protected by applicable federal, state or local law. If you require
special assistance or accommodation while seeking employment with
DSV, please contact Human Resources at firstname.lastname@example.org. If you are
interested in learning the status of your application, please note
you will be contacted directly by the appropriate human resources
contact person if you are selected for further consideration. DSV
reserves the right to defer or close a vacancy at any time.
Keywords: DSV Air & Sea Inc., Fontana , USA - Supervisor, Operations, Other , Fontana, California
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