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Service Writer

Company: TK Services
Location: Fontana
Posted on: May 12, 2019

Job Description:

About the Company Thermo King is the world's leader transport refrigeration and climate control products. Experience the personal challenge of working for TK Services, Inc. a world class organization and leader in the Transport Refrigeration industry. TK Services, Inc. is an established, privately owned Thermo King Dealership Group, with 10 dealerships in Northern/Southern California and Nevada. We are a stable and growing company that fosters individual growth and rewards performance. Our Los Angeles, San Diego & San Leandro dealership is currently seeking a Service Writer to join our dynamic team. Job Description: * Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions. * Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles. * Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system MAS 200. * Maintains customer confidence by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns. * Maintains unit records by recording problems and corrective actions planned. * Updates job knowledge by participating in educational opportunities; reading manufacturers' publications and taking on line factory course. * Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Requirements: * Minimum 3 years of experience handling heavy phones, office administrative duties, customer relations, great computer skills, and problem solving. * Automotive dealership experience is highly desired. * Basic mechanical knowledge. * Bilingual Spanish is a must. Benefits We offer excellent benefit package which includes: HMO/PPO medical, dental, and vision plan. Paid vacation, sick, and holiday, 401(K) matching, and life Insurance. Associated topics: comedy writer, copywrite, copywriter, edit, editor, freelance, media, novel, on call, vogue

Keywords: TK Services, Fontana , Service Writer, Other , Fontana, California

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