FontanaRecruiter
the smart solution for Fontana jobs

Senior Fraud Representative / Full-time / Work from Home

Company: Mommy Jobs Online
Location: Fontana
Posted on: January 7, 2019

Job Description:

Full time Work at Home Senior Fraud Intake Representative Are you looking for a challenging role that includes the convenience of working virtually at home? Are you a reliable, Do the right thing, highly self-motivated individual? Do you genuinely care about helping customers? Then a Virtual Servicing role may be the role for you! These exciting Virtual Servicing positions allow agents to work from the convenience of their own home while offering the opportunity to be part of a high quality servicing environment that is looking to make the customer experience simple, yet effective. The desire to minimize customer effort while showing a high level of passion and energy when problem solving on behalf of the customer will be essential. You will also be asked to assure speedy resolution of issues by using well defined critical thinking skills. Associates will be responsible for primarily fielding inbound calls, answering questions, providing an unmatched customer experience, and handling customer concerns through one call resolution with a focus on protecting our customers from potential fraudulent activities on their account. Associates will also utilize a variety of systems and tools to efficiently analyze and service the needs of the customer and will inform and educate customers to help them make well-informed decisions essential to utilizing their credit card in this ever growing digital world. In addition, listening skills are critical such that effective use of information that is heard is fully leveraged. This role is responsible for complex research and analysis of account activity to assess levels of risk. The successful candidate will take appropriate corrective action through customer contact to verify legitimate usage. He/she will also provide reviews and analysis of risky or exceptional conditions with the goal of helping protect our customers from fraudulent activities on their account. Success in this role require the following: The ability for you to be a passionate customer service advocate with past experiences for you to draw upon Strong time management and multi-tasking skills in a virtual environment Capable of working through changes and challenges by problem solving to achieve the desired result Possess Strong decision making ability and pay close attention to detail High level of autonomy and ethical self-management in a highly audited setting Willingness and acceptance to be nimble when servicing customers Excellent grammar, verbal, and vocal skills Exceptional listening, questioning and call control techniques Knowledge of digital servicing Basic Qualifications: High School Diploma, GED or Equivalent Certification Preferred Qualifications: 2+ years customer service experience in financial services or at least 2 years customer service experience in credit card services 2+ years fraud experience W@H experience and/or HVSS/FDO experience Virtual Servicing Associate (Work at Home) Additional Expectations: Regular and predictable attendance required This role requires a home office environment that is free from background noise, distractions and any activities that could potentially interrupt focus on servicing our customers Ability to sit in front of a PC monitor for extended periods of time A high-speed broadband internet service provider is required in the home office space No dial up or Satellite internet service providers permitted A hardwired internet connection is required upon start to perform the duties of this job The Internet service provider speed/bandwidth must be 3 megabytes per second or higher (minimum required). Please contact your internet service provider for confirmation Please check your internet service provider speed/bandwidth here, http://www.speedtest.net/ The internet connection can only be used for our purposes during your schedule Our ideal candidate should have strong, independent, problem solving skills and should be able troubleshoot technical issues The virtual servicing department operating hours are 8am 12am (7 days a week) The official production schedule that a new employee accepts is based on business need and will be the expected schedule worked unless business needs change in the future. Pay: $16.00 hr To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLRhondaT when you register online. Please allow 24 hours of processing time once you register with us. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Fontana , Senior Fraud Representative / Full-time / Work from Home, Other , Fontana, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Now Interviewing Benefit Consultant To Work At Home!
Description: Need income Want freedom Missing out on your children's life If this is you, we are looking
Company: Careerathometoday
Location: Palm Springs
Posted on: 01/23/2019

$16-$35+/Hour Seasonal Jobs Hiring: (Positions Open)
Description: No Experience
Company: Seasonal.FindDreamJobs.com
Location: Fontana
Posted on: 01/23/2019

Work From Home - PT/FT Positions Available
Description: Are you looking for a career change Are you looking just to supplement your income The nations premier provider of health care access in the US is looking for motivated self-starters to enjoy a career (more...)
Company: Professional Career Advantage
Location: Moreno Valley
Posted on: 01/23/2019


Now Hiring for Telecommute Reps
Description: Nation's Premier Health Programs Company, Ameriplan, is looking for leaders. -Customer service
Company: Ameriplan
Location: Riverside
Posted on: 01/23/2019

Work At Home Positions- Daily Pay and Benefits
Description: We are a 26 year old Healthcare Benefits Company and what we do is help people save money on their Health and Dental expenses, as well as things
Company: Ameriplan
Location: Yucaipa
Posted on: 01/23/2019

Certified Arborist
Description: ACRT Pacific is currently seeking energetic entry level to industry experienced candidates who enjoy working outdoors. Our target is to identify candidates to work on utility systems as vegetation management (more...)
Company: Acrt, Inc.
Location: San Bernardino
Posted on: 01/23/2019

Keyholder Specialist - Merchandise Handling (Part Time) - Mountain Grove
Description: In 1969, Don and Doris Fisher opened the first Gap store on Ocean Avenue in San Francisco. They wanted to make it easier to find a great pair of jeans, and they did. Their denim and records store was (more...)
Company: The Gap
Location: Redlands
Posted on: 01/23/2019

Wellness Eval Specialist 4-10's, near Palm Springs, CA - PERM JOB (Nur
Description: Family Practice/Primary Care opening in Palm Springs, California. A prestigious medical group dedicated to excellence and recognized as being a Health Champion, is seeking an Advanced
Company: Columbia Healthcare
Location: Palm Springs
Posted on: 01/23/2019

Freelance Motion Graphics Designer for MediaZoo
Description: Founded in 2003 by a small team of senior BBC journalists and PR executives, Media Zoo has grown to over 60 people. br Media Zoo was established to help businesses communicate better with their customers, (more...)
Company: MediaZoo
Location: Riverside
Posted on: 01/23/2019

Now Interviewing - PT/FT From Home
Description: Are you looking for a career change Are you looking just to supplement your income The nations premier provider of health care access in the US is looking for motivated self-starters to enjoy a career (more...)
Company: Professional Home Career Advantage
Location: Riverside
Posted on: 01/23/2019

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Fontana RSS job feeds