Receptionist

Company: OREMOR Automotive Group
Location: Fontana
Posted on: March 17, 2023

Job Description:

The Receptionist courteously and efficiently answers all phone calls to the dealership in a timely and professional manner along with routing calls to the appropriate employee or department. The Receptionist ensures to have all customers that call in have a pleasant first response from our receptionist. The ideal candidate has a high school diploma or GED and previous retail and/or customer service experience. Automotive dealership experience preferred. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, good computer and internet skills, and an excellent customer service focus. In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays. + Answer all incoming calls according to all company policies with exceptional telephone skills. + Direct phone calls to the appropriate parties as necessary. + Take written messages for occupied personnel and notify them as soon as possible regarding pending messages. + Coordinates questions and issues with the appropriate department personnel. + Addresses customer concerns and issues or escalates them as needed. + Helps with clerical/office tasks, such as scheduling appointments, maintaining records, sending bills, answering phones, ordering supplies, etc. + Maintain confidentiality of company and customer information at all times. + Answer service department telephone calls to the people requested and best suited to take the call and take written messages when the needed personnel are not available. + Assist the service staff in contacting customers to inform them that their vehicles have been completed. + Performs other duties as assigned. + No experience required but a PLUS! + Automotive Dealership experience a PLUS! + Service or hospitality industries experience a PLUS! + Previous retail and/or customer service experience. + Friendly with high energy and the willingness to go above and beyond. + Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress. + Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment. + Must conduct oneself in a professional manner. + Basic computer and Microsoft Office skills. + Strive to respect and facilitate teamwork within all departments. + Professional appearance and work ethic. + Must be a team player with a strong sense of commitment to the customer and team members. + Bilingual a PLUS! ID: 2022-1607 Street: 16272 S Highland Ave Post End Date: 1/6/2023

Keywords: OREMOR Automotive Group, Fontana , Receptionist, Other , Fontana, California