Operator Svc Spec 1
Company: Loma Linda University Health
Location: Loma Linda
Posted on: March 16, 2023
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Job Description:
USS: Operator Services - (Full-Time, Day Shift) -
Our mission is to continue the teaching and healing ministry of
Jesus Christ. Our core values are compassion, excellence, humility,
integrity, justice, teamwork and wholeness.
The Operator Service Specialist 1 serves our patients, staff, and
business partners by providing operator assistance and paging
assistance. Responsible for answering a high volume of incoming
telephone calls and to transfer the caller to the appropriate
resource. Responsible to page on-call resources and to page
Emergency Response teams such as Code Blue, Rapid Response, Trauma
and others. Works in a high volume Call Center and provide
excellent customer service to those of whom we serve. Performs
other duties as needed.
High School Diploma or GED required. Minimum one year of call
center or customer service with heavy phone volume experience
preferred.
Previous operator or call center experience in Healthcare setting
preferred. Able to operate a computer and answer telephones
efficiently. Able to keyboard 35 wpm. Able to read; write legibly;
speak in English (and Spanish preferred) with professional quality;
use computer, printer, and software programs necessary to the
position (e.g., Word, Excel, Outlook, PowerPoint).
Operate/troubleshoot basic office and equipment required for the
position. Able to relate and communicate positively, effectively,
and professionally with others; work calmly and respond courteously
when under pressure; collaborate and accept direction. Able to
communicate effectively in English in person, in writing, and on
the telephone; think critically; manage multiple assignments
effectively; organize and prioritize workload; work well under
pressure; problem solve; recall information with accuracy; pay
close attention to detail; work independently with minimal
supervision.
Able to distinguish colors as necessary; hear sufficiently for
general conversation in person and on the telephone, and identify
and distinguish various sounds associated with the workplace; see
adequately to read computer screens, and written documents
necessary to the position.
Additional Information
Compensation
US Dollar (USD)
17.14
US Dollar (USD)
21.95
Keywords: Loma Linda University Health, Fontana , Operator Svc Spec 1, Other , Loma Linda, California
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