Patient Navigator
Company: Loma Linda University Health
Location: Loma Linda
Posted on: March 7, 2023
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Job Description:
CH: Pediatric Diabetes Center (Full-Time, Day Shift) MA or CNA
needed -
Our mission is to continue the teaching and healing ministry of
Jesus Christ. Our core values are compassion, excellence, humility,
integrity, justice, teamwork and wholeness.
The Patient Navigator coordinates access of patients through the
healthcare system from initial diagnosis or point of referral.
Gathers demographic, employment, and insurance data necessary for
registration and verifies insurance coverage and benefits. Gathers
needed medical information for review during first appointment with
physician including diagnostic procedures, operative notes, and
progress notes. Functions as a liaison between patients, families,
outpatient clinics, primary care physicians, and other support
services. Requesting authorization for specific services as ordered
by provider(s). Assists with patients in clinic environment.
Performs other duties as needed.
High School Diploma or GED required and one year of college
preferred. Minimum one year of working with pediatric patients
preferred. Minimum one year experience in a medical office front
office setting and/or a hospital based call center that schedules
for multiple clinics or department required. Medical Assistant or
Certified Nurse Assistant (CNA) certification required. Basic Life
Support (BLS) Certification required.
Knowledge of medical terminology required. Knowledge of age
appropriate vital sign parameters. Knowledge of all medical
insurances and how they are used in a hospital/clinical based
facility required. Full knowledge of ICD-9 and CPT codes and how
they are used in HMO authorizations required. Essential
Technical/Motor Skills: Able to use a variety of office equipment
and tools. LLEAP functions (scheduling, referrals, outpatient
documentation); Trace fax system, CCS PEDI system. Must utilize
Microsoft Work, Excel, PowerPoint, Outlook and LLEAP systems.
Essential Interpersonal Skills: Able to communicate effectively;
telephone skills and etiquette essential; effective communicator,
especially on the telephone and with individuals of differing
levels of comprehension, including those who do not speak English
(and Spanish Preferred); resourceful in getting necessary help;
respond positively under changing circumstances; maintain patient
confidentiality and a positive, supportive attitude toward patients
and their families, physicians, co-workers and staff from various
departments. Essential Mental Abilities: Interpret and understand
patient records and various reports including, but not limited to,
diagnostic procedures, laboratory findings; think critically;
problem-solve; make sound decisions using common sense; work well
under pressure; organize and prioritize workload effectively;
multi-task; recall information with accuracy and pay close
attention to detail; perform basic math functions; assess,
evaluate, analyze data; communicate synthesis of information. Must
work independently with minimal supervision. Essential Sensory
Abilities: Able to distinguish colors as necessary; write, hear,
read and speak sufficiently for general conversation in person and
on the telephone; identify and distinguish various sounds
associated with workplace; see adequately to read computer screens
and written documents necessary to position.
Additional Information
Compensation
US Dollar (USD)
18.21
US Dollar (USD)
25.73
Keywords: Loma Linda University Health, Fontana , Patient Navigator, Other , Loma Linda, California
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