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Service Advisor

Company: BETTS COMPANY
Location: Fontana
Posted on: November 26, 2022

Job Description:

Description:
SUMMARYAssists customers in person and over the phone with parts and repair questions by performing the following duties.ESSENTIAL DUTIES AND RESPONSIBILITIES including the following. Other duties may be assigned.-- Embraces The Betts Way framework and leads by example.-- Understands the importance of company Top Level Metrics (TLM) and relationship to position responsibilities. Prioritize and complete assignments in accordance with achieving or exceeding company goals.-- Determines need for repairs by questioning customer about vehicle's performance or by visual inspection of vehicle.-- Estimates date of delivery to customer taking into account parts availability and time to service vehicle.-- Identifies parts needed and cost of repair, prepares itemized work order listing costs of parts and labor and locates and procures the needed parts. Enters work order in computer and maintains Service Customer Log.-- Makes shop purchases under $1,000 and above this amount with approval from Branch Manager.-- Assists the Parts Department when busy including covering during lunchtime and periods of absence.-- Pulls parts from stock to fill orders for customers.-- Communicate all shop purchases of buy out parts to the Service Manager or Branch Manager -- Answers customer questions in person or over the phone regarding parts availability and price.-- Represent the company in a professional manner when dealing with customers, suppliers and team members.-- Regular and consistent attendance at job site and performance of other tasks as assigned.SUPERVISORY RESPONSIBILITIESThis position has no direct supervisory responsibilities.QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION AND/OR EXPERIENCEAssociates Degree from two-year college; or two years related experience and/or training; or equivalent combination of education and experience.LANGUAGE SKILLSAbility to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organizations.MATHMATICAL SKILLSAbility to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.REASONING ABILITYAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.CERTIFICATES, LICENSES, REGISTRATIONSValid Driver License required; commercial license preferred. Forklift certification or ability to be certified preferred.PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch or crawl. The employee is occasionally required to climb or balance and taste or smell. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, outside weather conditions, risk of electrical shock and vibration. The noise level in the work environment is usually loud.

Requirements:
PI197706201

Keywords: BETTS COMPANY, Fontana , Service Advisor, Other , Fontana, California

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