RETRIEVAL SPECIALIST I
Company: ABI Document Support Services
Location: Loma Linda
Posted on: January 12, 2022
Overview We are looking for detail-oriented and motivated
candidates to join our growing team as a Record Retrieval
Specialist . This person would be calling physician's offices and
hospitals to request medical records. All communication with
facilities is documented both by paper and within our in-house
The ideal candidate would take pride in strong customer service and
communication skills. If you are a naturally high producer with a
strong sense of urgency, then this position might be for you.
This role is a full time positon with a standard work schedule
Monday-Friday: 7:30am-4:30pm . It may be necessary to work overtime
depending on business needs.
Responsibilities Essential Functions - All Call and establish the
lines of communication with custodians of record based on order
Make regular and persistent phone calls and/or other means of
contact with each custodian to complete each order timely.
Escalate the level of communication (intensity) with custodian as
order approaches due date and send proper notices to each location
to elicit production of records in accordance with ABI
Enter viewable and non-viewable updates into the ABI computer
system to document all conversations with custodians, all progress
of orders, and all tracking of orders. (documented due
Maintain an organized rotation of all work orders in possession to
ensure orders are called according to priority (generally by due
Provide quality control for all incoming records when matching to a
work order. (i.e. record subject identifying information and type
of records requested vs. what was received).
Schedule field jobs accurately and completely. Each appointment
requires information verification (address, copy times, contact
name). (All items being requested by client should be expressed to
custodian prior to setting appointments).
Report daily productivity numbers to immediate supervisor through
accurate and consistent maintenance of the ABI spreadsheet.
Route work orders to appropriate departments in a timely
Marginal Functions Create offsite orders accurately after verifying
Close and forward orders when necessary.
Enter all film breakdowns accurately per ABI protocol. Medical
Office IME Independent Medical Exam(s) Medical Records Call Center
Customer Service Legal Insurance Medical Office Receptionist
Medical Receptionist IME Coordinator
Qualifications Educational Requirements High school graduate and/or
GED equivalent. Some college desirable but not required.
Experience Requirements Prior work experience in customer service,
a call center, medical, legal, or insurance claims office.
Level II requires 1 year within a Document Retrieval position
and/or equivalent experience.
Skills and Abilities Excellent telephone communication skills.
Highly self motivated and self directed.
Ability to absorb new ideas and concepts quickly.
Introductory analytical, problem-solving abilities and decision
Ability to effectively prioritize and execute tasks in a
Introductory written, interpersonal and organizational skills.
Some understanding of the internal processes of medical facilities
and med-legal terminology.
Multi-tasking skills essential.
Ability to type 35 wpm.
Bi-lingual a plus.
WHO WE ARE
ABI Document Support Services is the largest nationwide provider of
records retrieval, subpoena services, and document management for
the legal and insurance industries. There is no other company in
the market that provides the volume of successfully retrieved
records or the document management solutions that ABI offers. Our
singular focus is records retrieval and the most advanced
technology solutions for our clients to manage, analyze and
summarize those retrieved records. We are committed to continually
raising the bar for cost effective record retrieval and more
thorough analysis and summarization.
ABI offers a fast-paced team atmosphere with competitive benefits,
paid time off, and 401k.
ABI is an Equal Opportunity Employer and affords equal opportunity
to all qualified applicants for all positions without regard to
protected veteran status, qualified individuals with disabilities
and all individuals without regard to race, color, religion, sex,
sexual orientation, gender identity, national origin, age or any
other status protected under local, state or federal laws.
Equal Opportunity Employer -
Keywords: ABI Document Support Services, Fontana , RETRIEVAL SPECIALIST I, Other , Loma Linda, California
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