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Systems Integration Coordinator - North America

Company: NRI Distribution
Location: Fontana
Posted on: November 18, 2021

Job Description:

A Day in the LifeThe Systems Integration Coordinator acts as a liaison between Clients and the System Project Manager to assist and support the onboarding and maintenance requirements of new and existing clients. The Systems Integration Coordinator is detail-oriented, consistently delivers project completion on time, has excellent management and communication skills that can inspire a true team atmosphere. This position may be remote providing support to our USA and CAN facilities.All About YouWhat You Will Bring to the Role:1. Assists with new and existing Client accounts as it relates to start up or development with NRI. Be a liaison between Clients and IT team by assisting the management of projects. Provides feedback on systems needs and proactively recommends process changes. Effectively handles all Client interactions. Evaluates inquiries, provides appropriate assistance. Review ERP documentation. Review system integration field mapping. Manage end to end testing for each new system integration.2. Assist with Statement of Work (SOW) process between Clients and internal teams. Working with the client and internal teams to define scope. Helps manage the SOW and reporting on progress. 3. Ensure billing is flowing through all levels for the SOW. 4. Assist with Project ManagementWork with Product Owner in slotting SOWs within Sprints to meet completion dates. Managing project progress and adapt work as required. Ensuring projects meet deadlines. Conducting project review and creating detailed reports. Continuous feedback with Client and IT on progress or needs. 5. Assist with strengthening NRIs brand. Maintains and communicates brand standards. Ensure internal and external adherence to brand standards. 6. This position requires the need to give professional advice, provide information or direction to other team members in the organization. There is an element of persuasion, influence and some negotiation but it is not a regular activity. Management, Operations, and Client Service team members. 7. Assist with helpdesk supportProvides guidance, troubleshooting and solutions to issues for client challenges. Provides exceptional customer service while interacting in a professional and friendly manner with end users at all levels within and outside the organization. Provides support for ad hoc client testing. The Must Haves:High School diploma1+ years of experience in customer service and integration1+ years of experience with Aspire or similar warehouse processesFamiliar with Office 365 software (i.e., Word, Outlook, Excel)Must live up to NRI Leadership principlesPreferred Skills, Abilities, & ExpectationsExcellent Office 365 skills. Able to understand and interpret customer needs to provide an excellent level of service. Challenges status quo. Can communicate in an open, helpful and engaging manner with anyone and builds relationships across departments. Builds and contributes to team comradery. Takes personal accountability and end to end ownership of a solution or obstacle. Willing to put in the extra effort when it really counts. Has a sense of pride in work and the teams end product. NRI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age PM21Powered by JazzHRPI152143943

Keywords: NRI Distribution, Fontana , Systems Integration Coordinator - North America, Other , Fontana, California

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