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Order Fulfillment Processing Lead

Company: NRI USA, LLC
Location: Fontana
Posted on: June 6, 2021

Job Description:

?NRI has an unwavering commitment to the health and safety of our team members, especially during this pandemic. To ensure the health and safety of our team we have the following COVID-19 safety measures in place:

+ On-site COVID-19 and antibody testing every two-weeks (available for family members too at no cost).

+ All team members temperature screened when entering the warehouse.

+ All team members to wear face coverings, and are provided face shields while in the warehouse.

+ Increased cleaning schedule using third party resources.

+ Weekly fumigation of high traffic/touch areas using third party resource.

+ Creation of COVID-19 specific internal email to support immediate feedback channel for team members.

+ Ongoing training and communication around COVID-19.

NRI truly cares, and invests in doing what we can to keep all team members safe.?

Position Summary

The Order Processing Lead provides direct support to the Order Processing / VAS Supervisor and oversees the functions of the team members. The Lead supports the supervisor to drive solutions to support growth goals, process and quality improvements. With a focus on results, will support and drive progress ensuring timely processing of orders and commitments by the Operations team, while collaborating closely with the supervisor and all functional areas of the organization to drive process improvement and innovation within NRI.

Duties & Responsibilities

+ Order Processing

+ Ensures orders are picked and packed as per Client and Customer specifications and are within goals of service requirements.

+ In collaboration with the Supervisor, plans and handles fulfillment labor requirements.

+ Works with Supervisor and the Inventory Management team regarding MIA?s and LF to bring to a timely resolution.

+ Communicates with the CSC team regarding any escalations, anomalies or orders that require specific focus.

+ Ensures that condensing is completed to ensure utilization of space, while balancing labor requirements.

+ Leadership

+ In collaboration with the Supervisor, communicates expectations to team members and monitors the daily performance of their area.

+ Ensures there is training, cross-training and development of team members.

+ Ensures safe operations of the business specific to their area of accountability, while being vocal about safety concerns in other areas.

+ Focuses on process improvement that will drive efficiency, quality, safety & reduction of waste.

+ Performs other duties as requested.

Skills, Abilities and Expectations:

+ Proficient technical capabilities, inclusive of tier one WMS experience (Aspire).

+ Proficiency in MS Office Applications

+ Has the ability to be flexible and adapt to changing priorities.

+ Decisions have a critical effect on the organization?s reputation, team members, client services, policies or operations.

Education/Experience/Physical Requirements

+ High school diploma preferred

+ 1- 3 years of relevant work experience.

+ MHE experience a plus

+ Knowledge of Aspire, computers and email

+ Physical ability to carry out the duties, including the ability to lift and carry up to 50 lbs, walking and standing for extended periods, climbing ladders, and tolerating conditions such as dust, dirt, noise, odors, heat, cold, etc.

+ Bilingual (Spanish/English) preferred but not required

+ Experience preferred in continuous improvements to drive customer fulfillment, quality, efficiency and safety.

Keywords: NRI USA, LLC, Fontana , Order Fulfillment Processing Lead, Other , Fontana, California

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