Outside Retail Client Service Coordinator II
Company: Cox Auto Trader
Posted on: June 6, 2021
Work schedule (must be flexible to work one or the other):
Sunday - Thursday (Sun 7am-3:30pm & Mon-Thu 9:30am-6pm) Tuesday -
Saturday (Tue-Fri 9:30am-6pm & Sat 7am-3:30pm) This position is
responsible for working closely with accounts to coordinate
vehicles for sale, review work performed, ensure appropriate &
timely sale line-up, and ensure effective operational flow. Key
Responsibilities: Outdoor position - will be required to work in
all weather conditions Manage account relationships, maintaining
effective communications and ensuring customer requirements are
met. Review and update condition report; approve and audit vehicle
repair report. Walk vehicles with account representative and make
recommendations for reconditioning to increase vehicle value.
Respond to customer inquiries relating to vehicles. Provide quality
service and assist in resolving problems. Communicate with Lot
Operations and Recon departments to ensure appropriate movement of
vehicles to the shops and ensure timely completion of
reconditioning. In coordination with account representative,
account administrator, and account specific procedures prepare sale
vehicle run process including run order, scheduling, notice to
customer account, etc. Work with lot operations and quadrant
coordinators to ensure appropriate scanning and organization of
account vehicles. Review vehicles in sale line up, locate missing
vehicles, and work with account representative to ensure vehicles
are ready for sale. Visibly demonstrate safety commitment by
following all safety and health procedures and modeling the
behaviors related to such. Actively participate in support of all
safety activities aligned with Safety Excellence. Perform other
duties as assigned by management. High School Diploma or equivalent
required. Prior experience in vehicle reconditioning, general auto
body knowledge, etc. helpful. Valid Driver's License and safe
driving record required. Ability to drive vehicles with standard
and automatic transmission. Satisfactory computer skills and the
ability to utilize a portable terminal, brick, etc. preferred.
Effective communication and organization skills required.
Commitment to providing excellent customer service essential.
Keywords: Cox Auto Trader, Fontana , Outside Retail Client Service Coordinator II, Other , Fontana, California
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