Outside Retail Client Service Coordinator II

Company: Cox Auto Trader
Location: Fontana
Posted on: June 6, 2021

Job Description:

Work schedule (must be flexible to work one or the other): Sunday - Thursday (Sun 7am-3:30pm & Mon-Thu 9:30am-6pm) Tuesday - Saturday (Tue-Fri 9:30am-6pm & Sat 7am-3:30pm) This position is responsible for working closely with accounts to coordinate vehicles for sale, review work performed, ensure appropriate & timely sale line-up, and ensure effective operational flow. Key Responsibilities: Outdoor position - will be required to work in all weather conditions Manage account relationships, maintaining effective communications and ensuring customer requirements are met. Review and update condition report; approve and audit vehicle repair report. Walk vehicles with account representative and make recommendations for reconditioning to increase vehicle value. Respond to customer inquiries relating to vehicles. Provide quality service and assist in resolving problems. Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning. In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc. Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles. Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale. Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence. Perform other duties as assigned by management. High School Diploma or equivalent required. Prior experience in vehicle reconditioning, general auto body knowledge, etc. helpful. Valid Driver's License and safe driving record required. Ability to drive vehicles with standard and automatic transmission. Satisfactory computer skills and the ability to utilize a portable terminal, brick, etc. preferred. Effective communication and organization skills required. Commitment to providing excellent customer service essential.

Keywords: Cox Auto Trader, Fontana , Outside Retail Client Service Coordinator II, Other , Fontana, California