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Specialist, Cross-Dock Operations

Company: Estes Forwarding Worldwide, LLC
Location: Fontana
Posted on: May 3, 2021

Job Description:

Estes Forwarding Worldwide, LLC

EFW is an Equal Opportunity Employer, Minorities/Female/Disabled/VeteranJob ID 2021-2408# of Openings 1
Job Location US-CA-FONTANACategory Dock
Type Regular Full-Time
Shift ** May include weekend hours, 2nd (Day)


Founded in 2003, Richmond-based Estes Forwarding Worldwide (EFW) is a domestic and international freight forwarder. At EFW, we are always on. Our commitment to personal service has made us a leader in logistic solutions across the globe. With offices across the country, EFW offers a full range of domestic and international solutions-including air, ocean, ground and international transportation-that few competitors can match.


The Specialist, Operations, is responsible for maintaining expected service level of all EFW shipments, updating shipments with the most accurate and timely status, and ensuring quality of service provided to EFW customers. The Specialist will also assist with day-to-day activity of the dock as well as integrity of freight and warehouse operations.

Duties include but are not limited to:

  • Track, trace, and monitor Estes Forwarding shipments and update the status with complete notes.
  • Perform clerical processes related to the Estes Forwarding business. Process routine customer information in support of transportation, billing, and/or collection efforts.
  • Monitor the Web, fax, and voice mail for service provider updates.
  • Maintain data for specific customers, markets, products, and/or processes as required.
  • Assist and support coordinators, supervisors, and managers with various business needs.
  • Communicate to Estes Forwarding Coordinator or Supervisor any issues or problems that may put a shipment in jeopardy of failure.
  • Confirm charges from service providers as needed.
  • Maintain familiarity with conditions that need special and accessorial charges and ensure that all costs and charges are complete and accurate.
  • Perform miscellaneous job functions to assist with operations, sales efforts, contracts, and billing.
  • Support and promote company core values.
  • Move freight, stock, or other materials to and from storage or production areas, loading docks, delivery vehicles, ships, or containers, by hand or using trucks, tractors, or other equipment.
  • Read work orders or receive oral instructions to determine work assignments or material or equipment needs.
  • Regular attendance is required.
  • Comply with company C-TPAT and TSA security procedures.
  • Perform other duties as assigned.


    Minimum of a high school diploma or equivalent required and 0-2 years of experience. 1-3 years of experience in the Transportation or Freight Forwarding industry preferred. However, a combination of experience and/or education will be taken into consideration.

    Must be able to work flexible shifts.

    Intermediate proficiency in Microsoft Office, internet, web-based, and job specific software applications.

    Ability to plan, organize, and manage multiple projects and set priorities.

    Ability to develop and use collaborative relationships to accomplish work goals; develops individual relationships by listening, sharing ideas, and appreciating others' efforts.

    Maintain stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization.

    Use appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitate the completion of team goals.

    Read, analyze, and interpret highly complex regulations and procedures, and respond to common inquiries or complaints.

    Ability to effectively present information and respond to questions from groups of customers and employees.

    Ability to read and interpret general business documents.

    Ability to write routine reports and general business correspondence.

    Ability to work with peers and communicate basic concepts.

    Ability to solve practical problems through standardized solutions that require limited judgment.

    Ability to follow prescribed and detailed procedures to solve routine problems.

    Must be eligible to work in the United States.

    At this time, EFW will not sponsor a new applicant for employment authorization for this position.

    EFW offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.PI134279307

Keywords: Estes Forwarding Worldwide, LLC, Fontana , Specialist, Cross-Dock Operations, Other , Fontana, California

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