Host-ED
Company: Loma Linda University Medical Center
Location: Loma Linda
Posted on: May 3, 2021
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Job Description:
University Hospital: Hospitality Services (Full-time, Evening
Shift) - Our mission is to continue the teaching and healing ministry of
Jesus Christ. Our core values are compassion, excellence, humility,
integrity, justice, teamwork and wholeness. The Host-Emergency Department greets each patient, visitor or
guest and welcomes them to the hospital with enthusiasm and
professionalism. Ascertains the customers needs and answers any
questions in a professional and courteous manner. Provides
information about the facility and answers any questions. Provides
support and emotional comfort to families experiencing crisis.
Assists patients and visitors by directing or escorting them to
their correct destination. Controls patient and/or visitor passage
into the Emergency Department. Acts as customer service liaison
between Security, Registration, nursing staff, family and visitors.
Resolves complaints and answers questions regarding services and
procedures. These services may be provided for both the LLUMC and
LLUCH hospitals. Performs other duties as needed. High School Diploma or GED required. Minimum one year of
experience in public, guest relations or customer service
required. Able to read; write legibly; speak in English (bilingual
preferred) with professional quality; use computer, printer, and
software programs necessary to the position (e.g., Word, Excel,
Outlook, PowerPoint). Operate/troubleshoot basic office equipment
required for the position. Able to relate and communicate
positively, effectively, and professionally with others; work
calmly and respond courteously when under pressure; collaborate and
accept direction. Able to communicate effectively in English in
person, in writing, and on the telephone; think critically; manage
multiple assignments effectively; organize and prioritize workload;
work well under pressure; problem solve; recall information with
accuracy; pay close attention to detail; work independently with
minimal supervision. Able to distinguish colors as necessary; hear
sufficiently for general conversation in person and on the
telephone, and identify and distinguish various sounds associated
with the workplace; see adequately to read computer screens, and
written documents necessary to the position. Additional Information
Keywords: Loma Linda University Medical Center, Fontana , Host-ED, Other , Loma Linda, California
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