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24 Hour Shoppette - CUSTOMER EXPERIENCE ASSOCIATE / $14.00 hr.

Company: Army & Air Force Exchange Service
Location: Fort Irwin
Posted on: May 3, 2021

Job Description:

## Job Description

As a Customer Experience Associate at the Express, you will assist customers in finding what they are looking for and ensure the Express is stocked with the products customers want. You'll know which products will meet customer's needs and stay up to date on trends. With your knowledge and helpful suggestions, customers will continue to shop the Exchange. You will prioritize customer needs over tasks and grow sales by maintaining merchandise, signs and labels on the sales floor. So what can you expect as a Customer Experience Associate - Express at the Exchange?

* Greet every customer with eye contact and smile in your authentic way * Acknowledge every waiting customer as soon as they arrive to the Express to let them know you'll be right with them * Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer * Ensure customers have an extraordinary experience while shopping * Complete transactions accurately and efficiently while engaging customers in appropriate conversation We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

**Job Qualifications**

* Able to learn and adapt to current technology needs * Able to think quickly on the spot to answer customer questions * Able to take initiative * Able to share brand knowledge **We offer the following benefits for this position:**

* Holiday Premium Pay (Double Pay) * Mass Transportation Reimbursement * Associate Transfer Program (ATP) * Paid Military Leave * Personal Accident Insurance * FMLA & Administrative Leave * Paid Parental Leave * Employee Assistance Program (EAP) *Some of the benefits listed above are subject to specific shifts and approvals per internal policies. Please contact HR for details.

## Job Qualifications

COMPLETION OF HIGH SCHOOL OR THE EQUIVALENT. RETAIL EXPERIENCE, DEMONSTRATED WILLINGNESS AND POTENTIAL FOR ADDITIONAL RESPONSIBILITY.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

## Additional Qualifications/Requirements

****CALIFORNIA STATE LAW RECOMMENDS ALL RETAIL STORES SELLING ALCOHOL AND TOBACCO TO EMPLOY ADULTS 21 AND OVER**

Qualified Candidates must be available to work "Swing Shift" 1300 - 2200 (1:00pm - 10:00pm) with rotating days off. Schedule subject to change due to facility needs, including shifts on weekends and holidays.**

* Excellent attention to detail * Willing to cross-train and work in other areas of the store, as needed * Must possess a welcoming and helpful attitude toward customers and other team members * Excellent communication skills * Basic computer skills * Previous Convenience Store/Gas Station experience preferred

The associate is expected to be engaged in these tasks as assigned and will be expected to perform a range of functions as business needs require. The associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our customer service and operational goals.

*Facility Name:* IRWIN SHOPPETTE

*Job Grade:* 1

*Job Tier:* 0

*Career Area:* Retail Operations

*Supervisor:* No

*Salary Minimum:* $14.00

*Salary Maximum:* $18.21

*Number of Positions Remaining:* 1

*Job Expires:* 11-Apr-2021

Keywords: Army & Air Force Exchange Service, Fontana , 24 Hour Shoppette - CUSTOMER EXPERIENCE ASSOCIATE / $14.00 hr., Other , Fort Irwin, California

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