PT Service Rep/Operator
Company: Loma Linda University Medical Center
Location: Loma Linda
Posted on: May 3, 2021
- Peds-FMO-Front Office - (Full-Time, Day Shift) -
Our mission is to participate in Jesus Christ's ministry,
bringing health, healing, and wholeness to humanity by: Creating a
supportive faculty practice framework that allows Loma Linda
University School of Medicine physicians and surgeons to educate,
conduct research, and deliver quality health care with optimum
efficiency, deploying a motivated and competent workforce trained
in customer service and whole person care principles and providing
safe, seamless and satisfying health care encounters for patients
while upholding the highest standards of fiscal integrity and
clinical ethics. Our core values are compassion, integrity,
excellence, teamwork, humility, and justice.
The Patient Service Representative/Operator serves as the "first
line" in customer service and public relations, ensuring all
telephone calls are promptly processed. Is responsible for making
appointments for patients, verifying insurance information, and
maintaining accurate, orderly schedules for clinic physicians.
Assists with front office PSR duties as needed. May require travel
to off-site clinics. Performs other duties as needed.
High School Diploma or GED required. Minimum six months of
customer service, general office or receptionist vocational
training experience required; preferably in the medical field.
Minimum one year of telephone or switchboard experience preferred.
Valid Driver's License required at time of hire.
Able to keyboard 40 wpm. Able to use a computer, printer, and
software programs necessary to the position (e.g., Word, Excel,
Outlook, PowerPoint). Operate/troubleshoot basic office equipment
required for the position. Able to work calmly and respond
courteously when under pressure; collaborate and accept direction.
Able to think critically; manage multiple assignments effectively;
organize and prioritize workload; work well under pressure; problem
solve; recall information with accuracy; pay close attention to
detail; work independently with minimal supervision. Able to
distinguish colors as necessary; hear sufficiently for general
conversation in person and on the telephone, and identify and
distinguish various sounds associated with the workplace; see
adequately to read computer screens, and written documents
necessary to the position.
- Organization: Loma Linda Univ Health Care
- Employee Status: Regular
- Schedule: Full-time
- Shift: Day Job
- Days of Week: Monday, Tuesday, Wednesday, Thursday, Friday
Keywords: Loma Linda University Medical Center, Fontana , PT Service Rep/Operator, Other , Loma Linda, California
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