Operational Excellence (Full-time, Day Shift) -
Our mission is to continue the teaching and healing ministry of
Jesus Christ. Our core values are compassion, excellence, humility,
integrity, justice, teamwork and wholeness.
The Manager-Continuous Improvement is responsible for delivering
service excellence utilizing people, processes, and technology on
all projects. The Manager-Continuous Improvement performs data
gathering, root cause analysis and performance trending in order to
develop appropriate process control changes. Manages the
initiatives, owns execution of improvement plans, controls and
closes projects, and facilitates post-implementation metric review;
ensuring project meets or exceeds timeline, budget and quality
expectations. This includes requesting resources and coordinating
the efforts of team members and third-party contractors or
consultants in order to deliver projects according to plan.
Utilizes leadership skills, sound judgment, and discretion to
positively impact project teams and overall project success. Makes
management presentations and submits reports as required.
Manager-Continuous Improvement is responsible for leading projects
and initiatives and influencing others but is not responsible for
administering discipline to employees. Performs other duties as
Bachelor's Degree required. Master's level Degree preferred.
Minimum of three years work experience in a healthcare related
field, including a basic level of knowledge and understanding of
clinical process and workflow, required. Minimum three years direct
work experience in a process improvement or project management
capacity, including all aspects of project delivery, preferred.
Valid driver's license required at the time of hire. Certification
in Project Management from Project Management Institute (PMP or
CAPM), International Institute for Learning (APMC), or American
Academy of Project Management preferred. Six-Sigma Certification
Excellent analytical, communication, presentation, and
documentation skills, and ability to plan and organize technical
and analytical work. Able to use project planning software,
spreadsheets, PowerPoint and word processing software; input data,
typing, copying, and effective use of the telephone.
operate/troubleshoot basic office equipment required for the
position. Able to relate and communicate positively, effectively,
and professionally with others; provide leadership; be assertive
and consistent in enforcing policies; work calmly and respond
courteously when under pressure; lead, supervise, teach, and
collaborate; accept direction. Able to communicate effectively in
English in person, in writing, and on the telephone; think
critically; work independently; perform basic math and statistical
functions; manage multiple assignments; compose written material;
work well under pressure; problem solve; organize and prioritize
workload; recall information with accuracy; pay close attention to
detail. Able to distinguish colors as necessary; hear sufficiently
for general conversation in person and on the telephone, and
identify and distinguish various sounds associated with the
workplace; see adequately to read computer screens, and written
documents necessary to the position.
- Organization: Loma Linda Univ Medical Center
- Employee Status: Regular
- Schedule: Full-time
- Shift: Day Job