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Company: Army and Air Force Exchange
Location: Fort Irwin
Posted on: May 3, 2021

Job Description:

Career Area Retail Operations Job Description As a Customer Experience Associate at the Express, you will assist customers in finding what they are looking for and ensure the Express is stocked with the products customers want. You'll know which products will meet customer's needs and stay up to date on trends. With your knowledge and helpful suggestions, customers will continue to shop the Exchange.You will prioritize customer needs over tasks and grow sales by maintaining merchandise, signs and labels on the sales floor.So what can you expect as a Customer Experience Associate Express at the Exchange?Greet every customer with eye contact and smile in your authentic wayAcknowledge every waiting customer as soon as they arrive to the Express to let them know youll be right with themListen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customerEnsure customers have an extraordinary experience while shoppingComplete transactions accurately and efficiently while engaging customers in appropriate conversationWe know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you! Job QualificationsAble to learn and adapt to current technology needsAble to think quickly on the spot to answer customer questionsAble to take initiativeAble to share brand knowledgeWe offer the following benefits for this position:Holiday Premium Pay (Double Pay)Mass Transportation ReimbursementAssociate Transfer Program (ATP)Paid Military LeavePersonal Accident InsuranceFMLA & Administrative LeavePaid Parental LeaveEmployee Assistance Program (EAP)*Some of the benefits listed above are subject to specific shifts and approvals per internal policies. Please contact HR for details. Number of Positions Remaining 1 Vacancy Number H-003090-2021 Additional Qualifications/Requirements **CALIFORNIA STATE LAW RECOMMENDS ALL RETAIL STORES SELLING ALCOHOL AND TOBACCO TO EMPLOY ADULTS 21 AND OVER** Qualified Candidates must be available to work "Swing Shift" 1300-2200 (1:00pm - 10:00pm) with rotating days off. Schedule subject to change due to facility need including nights, weekends and holiday shifts.. Excellent attention to detailWilling to cross-train and work in other areas of the store, as neededMust possess a welcoming and helpful attitude toward customers and other team membersExcellent communication skillsBasic computer skillsPrevious Convenience Store/Gas Station experience preferredThe associate is expected to be engaged in these tasks as assigned and will be expected to perform a range of functions as business needs require. The associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our customer service and operational goals.Job Title 24 HR EXPRESS - CUSTOMER EXPERIENCE ASSOCIATE / $14.00 hr. Employment Category Intermittent Job Grade 1 Job Tier 0 Job Qualifications COMPLETION OF HIGH SCHOOL OR THE EQUIVALENT. RETAIL EXPERIENCE, DEMONSTRATED WILLINGNESS AND POTENTIAL FOR ADDITIONAL RESPONSIBILITY. If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting. Supervisor No Facility Name IRWIN SHOPPETTE Salary Minimum $14.00 Salary Maximum $18.21 Exchange Location United States - California - Fort Irwin

Keywords: Army and Air Force Exchange, Fontana , 24 HR EXPRESS - CUSTOMER EXPERIENCE ASSOCIATE / $14.00 hr., Other , Fort Irwin, California

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