The primary responsibility of the Customer Service
Representative is to perform the duties in this description and to
provide assistance as assigned.
Process orders per customer specifications and track order from
start to finish.
Coordinate the sales orders entry process; ensures the proper
procedures are followed, orders are accurately posted, and any
changes made are accurately recorded.
Serve as a liaison between customers, and internal
Inform customers by email or telephone of order information,
such as stocking, installing and repairs, shipping dates, and any
Review orders for completeness according to reporting procedures
and forward incomplete orders for further processing.
Ensure compliance to all company and business policies and
administer all open sales order and ensure appropriate order
Monitor and evaluate all orders and provide all required
Provide customer service for dedicated accounts, as assigned by
Accurately enters all order requests received via telephone,
fax, mail, and email.
Ensures customer inquiries are handled in a professional and
expeditious manner. Maintains effective communication with other
individuals and departments, as necessary.
Product knowledge is demonstrated, and reference materials are
updated, detail oriented and organized.
Able to work in a fast-paced environment and adhere to corporate
Flexibility and exceptional customer service skills
Positive attitude, energy and enthusiasm are demonstrated at all
3+ years of dispatching or customer service experience
Practical experience in a similar position is a plus.
High customer service orientation.
Detail-orientation and good analytical skills.
Ability to communicate at different levels.
Good problem-solving as well as organizational skills.
Must be flexible and willing to perform other tasks as
We know that a company's success starts with its employees. We
also know that an individual's success starts with the right career
opportunity. As a Best of Staffing Client and Talent leader,
Aerotek's people-focused approach yields competitive advantage for
our clients and rewarding careers for our contract employees. Since
1983, Aerotek has grown to become a leader in recruiting and
staffing services. With more than 250 non-franchised offices,
Aerotek's 8,000 internal employees serve more than 300,000 contract
employees and 18,000 clients every year. Aerotek is an Allegis
Group company, the global leader in talent solutions. Learn more at
The company is an equal opportunity employer and will consider
all applications without regards to race, sex, age, color,
religion, national origin, veteran status, disability, sexual
orientation, gender identity, genetic information or any
characteristic protected by law.