Customer Service Representative
Company: York Employment
Location: Ontario
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Summary Provide customer support
for a furniture manufacturer with distribution. Manage orders,
shipping coordination, and issue resolution while working closely
with production, warehouse, and logistics.
Manufacturing/distribution customer service experience and job
stability are required. ERP and RMA experience are a major plus.
Key Responsibilities Answer customer inquiries (phone/email) and
provide order/shipping updates Enter and maintain orders accurately
in an ERP system Coordinate with production, warehouse, and
logistics on lead times and deliveries Resolve issues: shortages,
mis-shipments, delays, damages, and claims Process and track RMAs
(returns/replacements/credits) and maintain documentation
Communicate clearly, follow up consistently, and escalate when
needed Required 2 years customer service in manufacturing or
distribution Strong work history / job stability High accuracy,
organization, and professional communication Proficiency with
Outlook/Excel Preferred (Huge Plus) ERP experience (any major
system) RMA/returns/claims experience Furniture or made-to-order
product background You should be proficient in: Customer Service
ERP & MRP Systems Basic Computer Skills Microsoft Excel
Keywords: York Employment, Fontana , Customer Service Representative, Logistics, Transportation & Drivers , Ontario, California
