Field Database Technician

Company: TKC Holdings, Inc
Location: Fontana
Posted on: March 13, 2023

Job Description:

Overview

Are you looking for a career with premium benefits and the potential for growth?
At TKC Holdings, we've created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path.

We are proud to be a military and veteran friendly employer.
About This Position

About This Position

Field Database Technicians learn Keefe proprietary software applications and work with a range of different teams and project managers to implement, deploy, and train customers on a combination of cloud and hosted legacy applications. The success of the deployments is accomplished by managing the projects tasks throughout the entire project life cycle. During the course of assigned projects, field database technicians configure applications, validate custom client setups, provide remote training, work with external vender integrations, and travel onsite to customer locations. The Field Database Technician position involves extensive customer interaction and execution of deliverable tasks, following information gathering, analysis, and mapping of the client's workflow and processes.

Essential Duties and Responsibilities:

• 
  
• Execute and deploy customer project work plans and transition plans.
  
• Hands on configuration of various software / technologies / services / interfaces on Keefe Group hardware for delivery and deployment at customer sites.
  
• Execute hardware, software, and new technology upgrades and maintenance of Keefe Group systems deployed to customer sites and regional distribution centers.
  
• Prioritize and manage multiple complex projects within time, technical, and resource constraints.
  
• Develop training session plans that are designed to enrich the knowledge and understanding of the Keefe Group proprietary software and technologies to specific end user audiences.
  
• Execute varying levels of training to Keefe Group customers at customer facilities nationwide on the use of Keefe Group systems products.
  
• Execute training to Keefe Group operations staff when new technologies and/or upgrades are introduced.
  
• Configure and execute systems integration projects based on varying customer needs from initiation to completion.
  
• Document all service, training, configuration, and upgrade activities.
  
• Provide escalation help to the support team concerning customer project deployments involving new and existing software / hardware technologies.
  
• Provide advanced problem solving, troubleshooting, and system consultation as needed to customers.
  
• Provide recommended accounting guidelines within the Keefe Group proprietary financial software along with assistance in customer financial reconciliation / balancing.
  
• Provide solutions and input on project problems and challenges.
  
• Direct the work of our onsite vendors relating to the installation of our hardware.
  
  What You'll Need
  
  Preferred requirements:
  
  • 
    
  • Data Bases:
    
    • 
      
    • IBM DB2
      
    • Oracle (optional)
      
      
    • Software and Operating Systems:
      
      • 
        
      • Windows XP and above
        
      • Windows Server 2008 and above
        
      • MS Office Suite 2010 and above (including Office 365)
        
        
      • Languages and Database management tools:
        
        • 
          
        • SQL
          
        • XML
          
        • DataStudio (optional)
          
        • Dbeaver (optional)
          
        • Powershell (optional)
          
        • DB2 command line (optional)
          
          
        • Previous Career:
          
          • 
            
          • More than 3+ years at an IT related field.
            
            
            Benefits
            
            TKC Holdings, Inc. offers comprehensive benefits to all regular-full time employees. TKC offers a variety of medical plans with:
            
            • 
              
            • Prescription Coverage
              
            • Vision
              
            • Dental
              
            • Life Insurance
              
            • Short Term and Long Term Disability
              
            • Many more benefits that can be selected to create the right package for you
              
              TKC also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for paid time off and a Company Match for the 401(k) Retirement Savings Plan.
              EEO Statement
              
              We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Keywords: TKC Holdings, Inc, Fontana , Field Database Technician, IT / Software / Systems , Fontana, California