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IT Manager Operations

Company: Geodis
Location: Fontana
Posted on: December 5, 2019

Job Description:

The IT Manager - Operations is responsible for providing systems support for region, multiple sites, accounts, networks and/or large sites with complex system requirements. The IT Manager - Operations serves as an IT liaison between operating divisions, vendors, customers and internal departments to achieve operational and IT objectives while continuously assessing opportunities for improvement to support business changes. The IT Manager - Operations will act as a technical resource on customer start-ups and various IT projects. GEODIS is one of the world's largest leading Supply Chain Operators! At GEODIS, we create with you an infinite amount of career opportunities. As a GEODIAN, you will work hands on with products from hundreds of customers in different industries - retail, healthcare, technology, and more - all within our warehouse distribution centers located globally. No matter what position you're in - you will find yourself contributing to the development and success of your career and our customers. Primary Duties: - Manages Warehouse Management Systems (WMS) construction and functionality resources to provide pre- and post-implementation support including: advanced setup for the facility, systems configuration, user acceptance testing, associate training, functionality roll-outs, and systems audits - Supervises staff and provides leadership, training, mentoring, coaching and direction - Serves as local IT project lead and trainer for startup facilities within campus/region - Develops and presents new processes to leverage systems functionality and improve operational capacity - Partners with the Operation and site support functions to develop alternative business solutions to utilize the system more efficiently and improve production and quality - Collaborates with corporate IT leadership to determine best practices and streamline processes across accounts, when applicable - Conducts training for the site trainers on the use and maintenance of the WMS system while simultaneously assisting in the development of account specific Standard Operating Procedures (SOPs) - Coordinates with GEODIS vendors in the management and maintenance of external systems including warehouse control systems and shipping stations - Reviews system error logs, corrects the errors, and trouble shoots root cause - Monitors the primary warehouse terminal to provide transaction analysis and manipulation - Provides hands on user support for Operation associates and leadership including: configuring and troubleshooting RF guns, installing and configuring both IT-supported and non- IT supported software and all relevant updates, physical installation of desktops/laptops/printers, and all associated maintenance - Reviews system troubleshooting/change Work Requests from customer and/or Operations to assess for clarity, scope and level of urgency and completes, escalates or secures additional resources as necessary - Delivers after-hours support to dedicated accounts/networks and escalates facility-outages accordingly - Acts as first level support for EDI and ASN production issues to ensure transaction errors are addressed and/or escalated accordingly - Participates in workshops and monthly conference calls with national IT - Operations group and Corporate IT team, as applicable - Communicates annual IT Maintenance Schedule with both internal and external customers to prevent delays in production - Other duties as required and assigned Requirements: Education and Experience: - Bachelor's degree in Information Technology or related field from a 4 year college or university - Minimum 4-7 years related experience and/or training; or and equivalent combination of education and experience - Experience to include WMS configuration, implementation, and support in a distribution center environment with comprehensive knowledge of RF systems and equipment - Experience working in IT leadership for a 3rd party logistics company is highly preferred - PMI, Six Sigma Certifications Preferred. - Knowledge of commonly used concepts, practices, and procedures including inventory control and configuration preferred - PC proficiency to include Microsoft Word, Excel, Outlook, and Access, Visio, MS project - Travel up to 40% required Essential Skills: - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manual - Ability to write routine reports and correspondence - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form - Ability to effectively communicate with technical and non-technical users - Ability to manage and prioritize multiple requests to ensure timely response to the users. Join us as we logistic your CAREER growth! [1]The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. [2] Job Duties as documented in this job description are considered Essential Functions and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform Essential Functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the Essential Functions.

Keywords: Geodis, Fontana , IT Manager Operations, IT / Software / Systems , Fontana, California

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