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Remote Medical Real Time Analyst 2

Company: VirtualVocations
Location: Fontana
Posted on: September 14, 2022

Job Description:

A healthcare company is in need of a Remote Medical Real Time Analyst 2.

Candidates will be responsible for the following:
Monitoring real-time call volume for multiple queues and responding to spikes in high call volumes
Responding to periods of low call volume in relation to high agent staffing using agreed upon measures
Managing the WFM attendance line and apply exceptions real-time
Required Skills:

1-2 years of work experience in a contact center
High School Diploma or GED
Sitting/Standing for long periods at a time, while using computer
High level of proficiency with Microsoft Office productivity suite
Flexible and adaptable with a bias for continuous improvement
Ability to plan, organize, develop, implement and interpret the programs, goals, objectives, polices, procedure, etc.

Keywords: VirtualVocations, Fontana , Remote Medical Real Time Analyst 2, Healthcare , Fontana, California

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