Service Manager
Company: Multiquip Inc.
Location: San Bernardino
Posted on: May 3, 2024
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Job Description:
Service ManagerUS-CA-San BernardinoJob ID: 2024-2167Type:
Regular Full-Time# of Openings: 1Category: Product Service
SupportSan BernardinoOverviewWhy Work At Multiquip? Multiquip Inc
has been in business for almost 50 years, with our parent company
ITOCHU International Inc. who is part of the Fortune Global 500
companies. We are one of the largest, diversified manufacturers and
suppliers of excellent quality products. Multiquip's comprehensive
product portfolio includes light to medium construction equipment,
power generators, and lighting. Join our team as a Service Manager!
The Service Manager is responsible for all ServicePlus--- Service
Center activities and personnel to include service writers,
technicians, and coordinators in assigned area of responsibility.
The ideal candidate will have a strong equipment repair background
with a focus on customer satisfaction and have experience in
managing employees. The Service Manager will work closely with the
MQ Employees reporting to, as well as other MQ departments, to
ensure timely and accurate service is provided. The position is
full time and requires to be at assigned location Monday - Friday
during employee business hours.ResponsibilitiesEssential Duties and
Responsibilities:Responsible for managing the daily service
operations in the assigned Service Plus Service Center. Including
scheduling and assigning technician duties hourly/daily. The
Service Manager will work closely with the service team and
customers to schedule shop repairs, field service calls, ensure
that technicians are dispatched in a timely manner, and oversee the
completion of service work performed.Ensures customers receive
timely and effective service. This includes managing customer
complaints and resolving issues to the satisfaction of the
customer.Responsible for evaluating assigned employee performance,
hiring, and training needs. Approves and manages employee expense
reports, work hours and time cards.Responsible for assigning work
to the correct technicians based on skill levels, tooling and
location to jobs with the goal of maintaining efficiency
levels.Monitors the Service Center location(s), both internal and
external (field) employee's activity. Insures productivity using
Field Aware and Geotag tools to track job time and
progress.Responsible for developing and maintaining service
policies and procedures that ensure the highest levels of service
is being/has been provided to customers.Assist in developing and
maintaining all shop safety practices and record safety training
for Multiquip's EH&S Dept.Overviews inventory of parts and
equipment within the assigned location(s) as necessary for service
and maintenance work. Responsible for maintaining accurate records
of inventory levels and orders.Work closely with other departments
within Multiquip to ensure that service work is coordinated with
other company operations.Responsible for timely reporting
product/parts service issues, safety violations, shop activity
through CRM programs, MI Reports system and other internals
systems.Responsible for developing and maintaining the Service
Centers customer base.Responsible in providing warranty coverage
evaluation under the MQ warranty policy.QualificationsEducation
and/or Work Experience Requirements:Associates Degree (A. A.) from
a two-year college; or five or more year's related experience
and/or training; or equivalent combination of education and
experience in power generation or construction equipment
repair.Ability to read, analyzes, and interpret general business
periodicals, professional journals, technical procedures, or
governmental regulations. Ability to effectively present
information and respond to questions from groups of managers,
clients, customers, and the public. Due to the nature of our
industry and this position writing, reading and speaking English is
mandatory. (Spanish speaking is a plus but not required).Strong
interpersonal skills to interact professionally with customers,
vendors, and staff.Excellent communication, customer service,
telephone, and problem-solving skills.Pleasant and positive
attitude.Forklift operationAbility to work independently and
multi-task.Ability to interpret and understand a variety of
mechanical/electrical diagrams and functionality. Technical
Skills:Ability to read and comprehend moderately difficult
computer-based schematics, specifications, service and parts
literature, technical bulletins, safety manuals, and other related
publications. Solid mechanical systems knowledge of diesel
engines/engine failures and electrical and hydraulic
systems.Ability to solve practical problems and deal with a variety
of situations where only limited standardization exists.Ability to
interpret a variety of instructions furnished in written, oral,
diagram, or schedule form. Managing Skills:Ability to manage a team
of service and support employees and develop effective policies and
procedures.Strong leader and communicator with good interpersonal
skills.Highly organized, disciplined and is excellent on time
management. Computer Skills:A good knowledge of Microsoft Office
applications such as Word, Outlook, Excel and PowerPoint to
generate reports and communicate is required.Ability to use
web-based business application for reporting, work orders,
warranty, etc. Experience with HubSpot or a comparable CRM system.
Certificates, Licenses, RegistrationsMust hold a valid drivers'
license and Passport.Must be able to operate shop and warehouse
forklifts. Travel RequirementsAbility to travel when needed within
the United States and Canada.Physical Requirements:The physical
demand described here are representative of those that must be met
by an employee to successfully perform the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.While performing the duties of this job, the employee is
regularly required to talk or hear. The employee frequently is
required to stand, walk, and sit. The employee is occasionally
required to use hands, to finger, handle or feel, reach with hands
and arms, stoop, kneel or crouch. The employee must occasionally
lift and/or move up to 50 pounds. Specific vision abilities
required by this job include close vision, distance vision, color
vision, depth perception and ability to adjust focus.Compensation
and Benefits: Base pay starting at $100,000.00/yearStart at 4 weeks
of Paid Time Off (PTO) per year11 Paid HolidaysVolunteer Time Off
Affordable Medical Plans; HMO & PPO plan optionsVision & Dental
plans (including orthodontic coverage)Company paid Life, AD&D,
and long-term disability Insurance401(k) plan including
discretionary Company MatchTuition Reimbursement up to $5,250 a
yearMetLife Hyatt Legal plansEmployee Assistance Program Multiquip
provides competitive pay and benefits and supports our employees
through our values of safety, integrity and respect.Employment is
subject to pre-employment physical, drug-screening and background
investigation. E-Verify (www.dhs.gov/E-Verify) is used to verify a
candidates' legal right to work in the U.S. Multiquip Inc. is proud
to be an Equal Opportunity Employer. All qualified applicants will
received consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, veteran status or other protected class.The
information available below link is provided in good faith to
comply with the Machine-Readable Files (MRF) provision of the
Transparency in Coverage Final Rule (TCFR). These files are
extensive collections of data to be ingested and read by machines
and are not intended for member use. Access files:
https://web.healthsparq.com/healthsparq/public/#/one/insurerCode=BSCA_I&brandCode=BSCA/machine-readable-transparency-in-coverage
To learn more about the TCFR and the MRF provision, refer to this
Centers for Medicare & Medicaid Services page. Data Privacy and
Collection Notice (multiquip.com)PI73b9dc2b79a4-25660-34355623
Keywords: Multiquip Inc., Fontana , Service Manager, Executive , San Bernardino, California
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