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Project Manager III - Consumer Experience Leader

Company: Kaiser Permanente
Location: Fontana
Posted on: January 5, 2022

Job Description:

Under general direction, provides leadership to two or more Project Managers. Ensures strategic direction of projects are in line with organizational business plan. Ensures various project teams provide high quality and cost effective project management, analytic support services and technical expertise. May also manage a team committed to achieving specified goals of a highly visible, complex and multi-faceted project. This is the third job in a three level Project Manager Ladder. At this level, the Project Manager is responsible for providing leadership to lower level Project Managers. This position works on problems of complex and diverse scope where analysis of data requires in-depth evaluation of various factors. Projects assigned are broad in scope and may involve multiple functional areas and/or span across service areas. Position will exercise judgment within broadly defined policies in developing methods and techniques for obtaining results.

Essential Functions:

--- Provides leadership to two or more Project Managers.

--- Facilitates resolution of major problems encountered by Project Managers.

--- Works with senior management to negotiate major revisions in time commitment and resource allocation.

--- Ensures strategic direction of projects are in line with organizational business plan.

--- Provides general oversight, leadership and technical direction.

--- Provides leadership to multi-disciplinary teams, as well as manages work of outside consultants.

--- Motivates team members and facilitates team meetings.

--- Acts as liaison, problem solver, and facilitator.

--- Accountable for the development of project documentation for senior executives and other key clients to facilitate sharing of project outcomes and best practices.

--- Plans and facilitates meetings.

--- Makes formal presentations to various senior level audiences.

--- Establishes procedures regarding implementation of project outcome.

--- Assesses project impact on workforce.

--- May include developing training program for different levels of audiences.

--- Establishes effective professional business relationships with all levels of management.

--- Instructs and educates on all aspects of projects.

--- Coaches and mentors Project Managers.

--- Motivates them to maintain a consistent level of excellence in project management and outcomes.

--- May develop and manage a department, including recruiting, coaching, performance evaluation of staff.

--- Kaiser Permanente conducts compensation reviews of positions on a routine basis.

--- At any time, Kaiser Permanente reserves the right to re-evaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees.

Basic Qualifications:


--- Minimum eight (8) years of progressive experience in specified technical area OR four (4) years of progressive experience in specified technical area and completion of Kaiser Permanente Southern California Postgraduate Fellowship in Health Care



--- Bachelor's degree OR four (4) years of experience in a directly related field in business administration, health care administration, operations research, public health administration, or other related field.

--- High School Diploma or General Development Education (GED) required.

License, Certification, Registration

--- N/A.

Additional Requirements:

--- Proven ability to determine key business issues and develop effective action plans from multi-disciplinary perspectives.

--- Demonstrated ability to conduct and interpret quantitative and qualitative analyses.

--- Excellent leadership, project management, and consulting skills.

--- Excellent verbal and written communication skills and interpersonal skills.

--- Must be able to work in a Labor/Management Partnership environment.

Preferred Qualifications:

--- Master's degree or clinical licenses (RN, MD, etc.) strongly preferred.


--- May have to work on the weekends

Primary Location: California,Fontana,Fontana Medical Center Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:00 AM Working Hours End: 05:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: NUE-SCAL-01-NUE-Non Union Employee Job Level: Individual Contributor Department: Fontana Med Center - Medical Office Administration - 0806 Travel: Yes, 50 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

Keywords: Kaiser Permanente, Fontana , Project Manager III - Consumer Experience Leader, Executive , Fontana, California

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