Customer Service Representative
Company: Village Capital & Investment
Location: Henderson
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Job Title: Customer Service
Representative Location: Henderson, NV (Remote work available in
NC, SC, AL, and GA) Job Type: Full Time / Part-time Company:
Village Capital & Investment LLC About Us: Village Capital &
Investment LLC is a well-established mortgage company committed to
delivering a quick, efficient, and quality mortgage loan process to
our customers and business partners. We are a nationwide mortgage
lender specializing in FHA, VA, and USDA loans. Our headquarters
are located in Henderson, NV. As a lender/servicer, we work with
loan originators, brokers, and correspondents to offer our
customers competitive rates and excellent terms. Position Summary:
We're looking for a motivated and detail-oriented Customer Service
Representative to join our growing team. In this role, you'll serve
as the primary point of contact for our customers, assisting with
inquiries, resolving issues, and ensuring each interaction reflects
our commitment to outstanding service. This position is based in
Henderson, NV, but we are also hiring remote team members who
reside in North Carolina, South Carolina, Alabama, or Georgia.
Duties and Responsibilities: Receiving inbound calls from current
and potential clients Place outbound calls to follow up with
clients on a resolution to their issue Assisting with their basic
mortgage needs to achieve one call resolution Engage in a
meaningful conversation in order to build rapport and assist the
client with all aspects of their mortgage. Partner with internal
and external departments to resolve client issues Benefits:
Competitive Starting Wage Great Health Benefits package including
Medical, Dental, Vision 401(k) 1 week of paid training. We are
invested in your success and development. Daytime hours from 5:00
am to 7:00 pm, Monday - Friday Full-Time or Part-Time consistent
schedules and hours you can count on every week with overtime
opportunities available REQUIREMENTS: High school or equivalent
(Preferred) Computer skills: 1 year (Preferred) Customer Service
Experience Excellent Phone Etiquette Keeping composure during
stressful predicaments Possess a strong work-ethic Must be
attentive to detail Must be computer proficient (Excel, Word,
Gmail, Google, etc.) Teachable Personable Outgoing Dependable
Always seeking to improve Commitment to confidentiality Essential
organizational skills Exceptional verbal and written communication
Shift: 4 hour shift 8 hour shift Day shift Evening shift Morning
shift Education: High school or equivalent (Preferred) Experience:
Customer Service: 1 year (Preferred) Employment with Village
Capital & Investment is contingent on the successful completion of
a background check. This process may include, verification of
employment history, educational background, criminal records, and
credit checks where applicable. Any discrepancies or findings may
affect employment eligibility. By applying for this position,
candidates consent to the background check process in accordance
with applicable laws and regulations.
Keywords: Village Capital & Investment, Fontana , Customer Service Representative, Customer Service & Call Center , Henderson, California
