Dental Front Office Receptionist - Fontana

Company: UNICARE COMMUNITY HEALTH CENTER, INC.
Location: Fontana
Posted on: May 6, 2022

Job Description:

Growing community health center is looking for customer service oriented dental receptionists to join our team!
Responsible for administering the day-to-day activities of the dental clinic, including: maintenance of patient records, scheduling of patients, accounts receivable, presentation of financial treatment plan options, recall/recare system, marketing, and maintaining appearance and order of the dental office

ESSENTIAL DUTIES AND RESPONSIBILITIES including the following. Other duties may be assigned.

Providing friendly and patient centered customer service
Receiving, greeting, and directing patients for their dental care
Processing patient insurance
Collecting payments
Managing patient records
Entering appropriate data into the Electronic Health Record (EHR) as necessary
Learning and using various EHRs as needed
Assembling patient intake forms and scanning into practice management system
Scheduling and confirming appointments
Copying and sending patient's records upon written patient request
Preparing patient letters, correspondences, and referrals
Managing business records
Following accounting/bookkeeping procedures
Determining sliding scale program eligibility and pay scale type
Presenting fees to patients
Answering and making phone calls
Delivering messages to dental team
Assisting patients with filling out forms and other services they may need
Interpreting for patients, providers, and staff as needed
Explaining the treatment plan that the dentist has decided upon
Maintaining full and productive schedules for dental providers
Assisting providers and back office staff as needed
Traveling to other locations as needed
Participating in meetings and training sessions
Working collaboratively with other departments
Assisting with marketing and outreach
Delivering community dental health presentations
Planning and setting-up health fair booths
Informing patients and the community about programs and services offered at Unicare Community Health Center


QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Position requires the use of computers therefore computer skills are a must.

EDUCATION AND/OR EXPERIENCE

One year dental receptionist experience
Dental assisting experience preferred


LANGUAGE SKILLS
Ability to read, write English and Spanish. Ability to speak to individuals and to groups.

MATHEMATICAL SKILLS
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, bend or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.

MEASUREMENTS OF SUCCESS

Peer review scores of satisfactory or higher.
Via patient satisfaction survey, 80% of the patients are satisfied with their quality of care.


WORK HOURS
Monday-Friday, 9:00 AM to 6:00 PM, part or all of an 8 hour shift. Saturday, 9:00 AM to 3:00 PM, part or all of a 6 hour shift.

SENSORY & COMMUNICATION COMPONENTS:
Verbal

Must be understood and be able to articulate in interactions with patients, staff and other medical providers.
Must be able to convey spoken instructions accurately and

Auditory

Must be able to hear in interactions with patients, patients' families, staff and other medical providers.
Must be able to hear telephone, equipment, and alarms.

Visual

Must be able to see with clarity at a distance of 20 inches to see patient documents, office documents and computer.
Must have the ability to focus, judge distances and good peripheral vision. Must be able to see with clarity at a distance of 20 feet to aid patients to exam room if needed.
Must have the ability to focus, judge distances and good peripheral vision.


Tactile/Olfactory

Must be able to differentiate temperature and moisture in patient waiting and care areas.


PHYSICAL CAPACITIES: See attached for expected physical requirements and activities.

ENVIRONMENT CONDITIONS:

Rare exposure to outside conditions such as rain, heat, extreme heat, cold, or humidity will occur if performing duties outside of the building.
Moderate noise level exists.
Office equipment may provide and increase risk for potential of electrical shock.
Rare exposure to toxic chemicals may occur due to the use of certain medications, solutions and cleaning agents used in a Primary Care Health Center.
Exposure to low dose radiation from x-ray unit.


KNOWN HAZARDS:

Body substance exposure classification: Category 3. Low risk exposure to blood/bloody fluid when working in the clinic.


PREVENTATIVE, EDUCATIONAL, SURVEILLANCE PROGRAMS IN USE:

Policy and procedure manual including infection control program, body substance isolation.
TB surveillance program.
Hepatitis B, ATD and flu vaccine program.
Annual body mechanics review.
Fire policy; annual fire extinguisher practice, and fire drills.
Annual electrical safety review.

Personal radiation monitoring programRequirements:

Must be bilingual (fluent English and Spanish)
Dental front desk experience
Ability to work in a fast paced environment with integrity
Ability to learn and use electronic health records
Previous back office DA experience a plus but not required

Benefits for eligible employees:

Medical, dental, and vision insurance
Life insurance
403(b) plan
Paid time off (holiday, vacation, personal and sick leave)

PI176722498

Keywords: UNICARE COMMUNITY HEALTH CENTER, INC., Fontana , Dental Front Office Receptionist - Fontana, Administration, Clerical , Fontana, California